Hisobni o'chirish — VIPTAXI Go

Ushbu sahifa ""VIPTAXI GO" MChJ" MChJ ("VIPTAXI Go Go") ilovalari — VIPTAXI Go Driver va VIPTAXI Go Rider — hisobingizni qanday o'chirishingiz, o'chirishdan keyin qaysi ma'lumotlar olib tashlanishi va qaysilari qonun talabiga ko'ra ma'lum muddat saqlanib qolishini tushuntiradi.

1. Hisobni o'chirishni qanday so'rash mumkin

Hisobingizni o'chirish uchun quyidagi usullardan biridan foydalaning:

Email orqali: hisobingizga ro'yxatdan o'tgan telefon raqamingizni ko'rsatib, info@viptaxigo.uz manziliga "Hisobni o'chirish" mavzusida xat yuboring.
Telefon orqali: +998 00 000 00 00 raqamiga qo'ng'iroq qiling.

Firibgarlikning oldini olish uchun so'rovni tasdiqlashda biz hisobingizga bog'langan telefon raqamiga OTP kod yuborib, shaxsingizni tekshiramiz.

2. O'chirish qancha vaqt oladi

Tasdiqlangan so'rov 30 kun ichida bajariladi. Odatda hisob darhol faolsizlantiriladi va shaxsingizni aniqlovchi ma'lumotlar shu muddat ichida tizimdan butunlay o'chiriladi. Hisobingizda yakunlanmagan sayohat, to'lanmagan qarz yoki yechib olinmagan balans bo'lsa, o'chirish ular hal qilingandan so'ng amalga oshiriladi.

3. Qaysi ma'lumotlar o'chiriladi

Ism, familiya va profil rasmi
Telefon raqami va hisob login ma'lumotlari
Saqlangan manzillar va sayohat tarixi joylashuvlari
Qurilma push-token va seans (session) ma'lumotlari
Bog'langan to'lov kartasi tokenlari
Bonus hamyoni va shaxsga bog'langan reyting yozuvlari

4. Qaysi ma'lumotlar saqlanib qoladi (qonuniy talab)

O'zbekiston Respublikasi qonunchiligiga muvofiq ayrim yozuvlar shaxsingizdan ajratilgan (anonimlashtirilgan) holda ma'lum muddat saqlanadi:

To'lov va sayohat hisob-kitoblari — soliq qonunchiligi talabiga ko'ra 5 yil
Haydovchi KYC hujjatlari — qonuniy talabga ko'ra 5 yil (faqat haydovchilar uchun)

Walkie-talkie ovozli xabarlar bunday saqlanmaydi — ular har qanday holatda 24 soatdan keyin avtomatik o'chiriladi. Saqlanib qolgan yozuvlar faqat qonuniy va buxgalteriya maqsadlarida ishlatiladi, marketing uchun emas.

5. Aloqa

Hisobni o'chirish bilan bog'liq savollar uchun:

""VIPTAXI GO" MChJ" MChJ
Email: info@viptaxigo.uz
Telefon: +998 00 000 00 00

English version (for Apple / Google reviewers)

This page explains how to delete your "VIPTAXI Go" account (VIPTAXI Go Driver / VIPTAXI Go Rider, operated by ""VIPTAXI GO" MChJ" LLC), what data is removed, and what is retained for a limited period under the law.

How to request deletion

By email: email info@viptaxigo.uz with the subject "Account deletion", stating the phone number registered to the account.
By phone: call +998 00 000 00 00.

We verify identity via an OTP code sent to the phone number on the account before processing, to prevent fraudulent deletion.

Timeline

Verified requests are completed within 30 days. The account is deactivated immediately and identifying data is erased within that window. If there is an unfinished trip, unpaid balance or outstanding debt, deletion proceeds once it is settled.

Data that is deleted

Name, profile photo, phone number and login credentials, saved addresses and trip-history locations, device push tokens and sessions, tokenised payment cards, bonus wallet and identity-linked rating records.

Data that is retained (legal requirement)

Payment & trip settlement records — 5 years (tax law), de-identified
Driver KYC documents — 5 years (legal, drivers only)

Walkie-talkie audio is not part of this — it is auto-deleted after 24 hours regardless. Retained records are used only for legal and accounting purposes, never for marketing.

Contact

""VIPTAXI GO" MChJ" LLC
Email: info@viptaxigo.uz
Phone: +998 00 000 00 00